Shipping Policy

Last updated: 21 September 2026

Thank you for ordering from ByLen Creative Studio. We work with trusted production and fulfilment partners so that our products can be made and delivered to customers in the United Kingdom and internationally.

Where we ship

We ship to the destinations made available at checkout. Available countries, delivery methods and prices may change depending on the product, destination and fulfilment location.

If checkout does not offer a shipping method for your address, we are currently unable to accept an order to that destination. Please contact hello@bylen.co.uk if you believe this is an error.

Production and processing time

Most ByLen journals are produced after an order is placed. Please allow up to 10 business days for printing, quality checks and preparation before dispatch, unless a different production time is stated on the product page or at checkout.

Business days generally exclude weekends and public holidays in the country where the product is produced. During launches, holidays or unusually busy periods, production may take longer. We will contact you if we become aware of a material delay.

Delivery time

Delivery time begins after production is complete and the order has been dispatched. The delivery estimate and available services shown at checkout depend on the destination and product.

Delivery dates are estimates rather than guarantees unless we expressly state otherwise. Customs processing, severe weather, industrial action, peak periods and carrier disruption can cause delays outside our reasonable control.

Where UK law applies, we will deliver within the time agreed with you or, if no other time has been agreed, without undue delay and ordinarily within 30 days of the contract. Your mandatory rights concerning late delivery are not affected.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment. Charges may depend on destination, delivery service, product type, quantity and fulfilment location.

Split shipments and fulfilment partners

Products in the same order may be produced or dispatched by different fulfilment partners or from different locations. As a result:

• items may arrive in separate parcels and on different dates;

• you may receive more than one tracking number; and

• shipping charges may be calculated separately for different products or parcels.

We will make applicable delivery charges clear at checkout before you place the order.

Tracking

When tracking is available, we will send the tracking information to the email address used at checkout after dispatch. Tracking may take a short time to update after the carrier receives the parcel.

Some economy or postal services may offer limited tracking. The availability of tracking depends on the delivery method selected.

Delivery address and telephone number

Please check your name, delivery address, postcode and telephone number carefully before paying. A telephone number may be shared with the carrier solely to help complete delivery.

Contact hello@bylen.co.uk immediately if you notice an error. We will try to correct it, but an address cannot always be changed after production or fulfilment has begun.

If a parcel is returned because the address entered at checkout was incomplete or incorrect, or because it was not collected, we may ask you to pay reasonable redelivery costs where permitted by law.

Customs, import VAT and duties

International orders may be produced or dispatched from a country different from the delivery destination. Unless checkout clearly states that import taxes and duties are included, the recipient may be responsible for import VAT, customs duties, carrier handling charges or other local fees imposed by the destination country.

These charges are determined by local authorities and carriers and are not controlled by ByLen. Customers are responsible for checking any import requirements that apply in their country. Nothing in this section limits any obligation we have under applicable law to disclose charges collected by us.

Delayed, lost or damaged parcels

If tracking has not updated for an unusual period, or your order has not arrived within the estimated delivery window, contact hello@bylen.co.uk with your order number. We may need to ask the carrier or fulfilment partner to investigate before confirming the appropriate resolution.

If a parcel arrives visibly damaged, photograph the packaging and product where possible and contact us promptly. Your legal rights remain unaffected if photographs are unavailable.

We remain responsible for the goods until they are delivered to you or to a person you identified to receive them, except where applicable law provides otherwise.

Refused and unclaimed deliveries

If you refuse a delivery or do not collect it, the parcel may be returned. Contact us so we can discuss redelivery or any refund available under the Return and Refund Policy. Reasonable costs arising from an avoidable failed delivery may be deducted only where permitted by law.

Contact

For delivery questions, contact:

ByLen Creative Studio
Email: hello@bylen.co.uk
Website: bylen.co.uk